1. Billable event
A billable usage event occurs when a MaxVFY verification request reaches a successful verification outcome and MaxVFY records that successful completion for Shopify billing. The intended charge is $2.99 USD per successful verification, subject to the price displayed in the Shopify App Store and Shopify's billing interface at the time of use.
2. Events that are not billed as a successful verification
MaxVFY does not intend to submit the successful-verification usage charge merely because a request is:
- created;
- opened;
- continued by the recipient;
- started but not successfully completed;
- unsuccessful or declined;
- expired; or
- cancelled.
3. Duplicate billing protection
MaxVFY is designed to use an idempotent billing event for a successful verification so repeated provider notifications for the same verification do not intentionally create duplicate usage charges. Billing records and identifiers may be retained to reconcile charges and investigate errors.
4. Shopify billing
Merchant charges are handled through Shopify's app-billing system when billing is enabled. The merchant's invoice timing, currency conversion, taxes, payment method, billing cycle, and Shopify platform billing rules are controlled by Shopify and may appear separately from MaxVFY's internal request timestamps.
5. Refunds and billing corrections
Because a successful verification causes third-party verification work and service usage, completed verification charges are generally non-refundable once correctly incurred. However, we will review a request for a billing correction where there is credible evidence of:
- a duplicate MaxVFY usage charge for the same successful verification;
- a MaxVFY technical error that submitted a successful-verification charge when the request was not successfully verified;
- an unauthorized charge caused by a confirmed MaxVFY system error; or
- a refund or correction required by applicable law.
A merchant's disagreement with a verification outcome, or a recipient's failure to complete a transaction after successful identity verification, does not by itself make a correctly incurred successful-verification usage charge refundable.
6. How to request a billing review
Submit a request through MaxVFY Support and include the MaxVFY request ID, approximate date, Shopify store domain, and a brief description of the suspected billing issue. Do not submit identity-document images, selfies, passwords, payment-card numbers, or other unnecessary sensitive information.
7. Pricing changes
We may change future pricing in accordance with Shopify's applicable app-pricing and merchant-notification requirements. A pricing change does not retroactively alter a properly incurred usage charge unless required by law or expressly stated.
8. Contact
Billing questions should be submitted through https://shop.maxvfy.com/support.